Refund & Cancellation Policy

1. Free plan

Skeema has a Free plan that does not require a payment method. It includes 3 boards, AI generation, and every diagram type. We recommend evaluating Skeema on the Free plan before subscribing, so you can confirm it fits your workflow before paying anything.

2. How billing works

• —Pro is billed in advance — monthly or annually — through our payment processor, Razorpay.
• —Subscriptions renew automatically at the end of each billing period until you cancel.
• —Annual plans are charged as a single upfront payment covering twelve months.
• —Your renewal date is shown on your billing page inside the app at any time.

3. 14-day money-back guarantee

If Skeema isn’t right for you, request a full refund within 14 days of your first Pro purchase and we will refund that payment in full. You do not need to give a reason. This guarantee applies to your first paid subscription only — it does not apply to renewals.

To request it, email support@skeema.cloud from the address on your account. We aim to confirm within 2 business days.

4. Cancelling your subscription

You can cancel at any time from Billing inside the app — no email required, and no cancellation fee.

• —Cancelling stops the next renewal; it is not an immediate termination.
• —You keep full Pro access until the end of the period you have already paid for.
• —At the end of that period your account moves to the Free plan automatically.
• —Your boards, diagrams, and data are retained — downgrading does not delete your work, though features beyond Free-plan limits become read-only.

5. Renewals and partial periods

Outside the 14-day guarantee, payments are non-refundable, including for partial billing periods and for unused time after a cancellation. Because cancelling preserves your access through the end of the paid period, you always receive the full period you paid for.

If a renewal charged unexpectedly, contact us within 7 days of the charge and we will review it in good faith. We would rather refund an unwanted renewal than keep a payment you did not intend to make.

6. Failed payments

If a renewal payment fails, we notify you by email and your subscription enters a pending state. If payment is not completed, the subscription ends and your account returns to the Free plan. No charge is retained for a period you did not receive access to.

7. Duplicate, incorrect, or unauthorised charges

We refund duplicate and incorrect charges in full, without applying the 14-day limit. If you believe a charge was not authorised by you, email us before raising a chargeback — we can usually resolve it faster directly.

8. Service disruption

If a prolonged outage or defect prevents you from meaningfully using Pro features, contact us and we will issue a pro-rated credit or refund for the affected period at our discretion.

9. How refunds are issued

• —Approved refunds are returned to the original payment method — we cannot refund to a different card or account.
• —Once approved, refunds are initiated within 5–7 business days.
• —Your bank or card issuer may take additional time to post the credit; this part is outside our control.
• —Refunds are issued in the currency of the original charge. Any difference caused by exchange-rate movement or fees charged by your bank is outside our control.

10. Contact

For any billing question, email support@skeema.cloud. Please include the email address on your account and the approximate date of the charge so we can locate it quickly.